Refund policy

Returns

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• Item must be unused and in original condition.
• Original packaging must be included.
• Proof of purchase is required.
• Returns require prior authorization from our support team.

Returns sent without authorization may not be accepted.

Non-Returnable Items

Due to hygiene and safety considerations, the following items are non-returnable once opened or used:

• Sleep masks
• Wellness products
• Personal care items
• Sale items
• Gift cards

Damaged or Incorrect Items

Customers must contact us within 48 hours of delivery and provide:

• Order number.
• Clear photographs.
• Description of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping charges are non-refundable.

Refund Processing

Approved refunds are processed after inspection and may take 5–10 business days to appear depending on your bank.